This company is so absolutely awesome. The toilet in my downstairs bathroom had too much water pressure from the water heater. Of course, we had no clue what was happening just that the water was flooding into my living room. The gentleman that came out today went above and beyond the call of duty to ensure that the work was done quickly and efficiently. His customer service was definitely top-notch! Also made sure that I had a clear understanding of exactly what happened, I feel reassured that the problem is resolved. If you decide to use this company please ask for Valentine he is truly amazing!
In October we had a major leak in our main line. In the cold and late hour, Paul came to shut off our water because our system has a strange shut odd valve. Early the next morning he arrived. Our leak was up by the house, under a sidewalk area and we just had new sod put in a few months earlier. Paul was able to preserve our grass and replace the line.
Yesterday (Aug 2020) we had a leak in what appeared to be the mainline closer to the road. Again, Paul took the call and had it been the work previously done, stood by making it right. Well, it wasn’t the mainline, it was our year old, not properly installed sprinkler system but it wouldn’t allow water to get to the house and was flooding the yard and required shutting off the main line. Now corrected and properly installed.
We respect a company that would have been willing to accept it had been their prior work and shows up. Amazing integrity. It wasn’t their prior work, it was someone else’s work and now if our sprinklers decide to break, we can just shut them off and still have water to the house.
Professional, great work, goes the extra mile and tremendous integrity. I highly recommend the team.
When using the kitchen sink water would overflow to the downstairs bathroom and flood throughout the house. Opened a service repair with a warranty company and Kristian w/ American Rooter Services came out within 2 hours. He was extremely polite, professional, and explained exactly what he was doing and why from the time he walked in until the time he left. Kristian and the company provided A+ service and we will tell everyone we know for their plumbing needs. Can’t explain how grateful we are!!! Thanks again ARS and Kristian!